Return and Refund policy
All our products are handcrafted by local artisans in Jaipur, making each product unique and slightly different from the other. The stones therefore may vary slightly. Each product is made with utmost care and goes through a quality check control before shipping. If the product received is damaged or not as per your requirement, or you have received the wrong product, you can inform us within 3 working days of receiving the product.
It is subject to the recipient sending us the unboxing video & product photos within 12 hours of delivery. Team Creative Gems and Jewels will verify the damages and confirm the exchange. If we cannot arrange a reverse pickup, we request our patrons to send us back the damaged product within 7 days through a normal courier. We will reimburse the shipping charges.
Please note: Products sent back without consent from team Creative Gems and Jewels will not be considered for replacement.
We will send a replacement once the damaged or wrong product is received. In a rare case, wherein, the same product is unavailable due to inventory mismatch, our team will inform about it to the buyer. The buyer has the option to pick something else of the same value or we can refund the amount.
In case of minor damage or length or polish issues, you can ship the product back to us and we can rectify and send it back to you within 4-6 working days.
Refunds will be done in the following cases
1. Genuine quality issues.
2. Packages lost in transit.
3. In case we discover that the wrong item has been shipped to you and the required product is not available in stock.
No refunds will be given in the following cases:
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 3 failed delivery attempts by our respective courier agent.
- The package was refused by the recipient.
- Sizing issues. Thus, please review our size guides carefully before making your purchase.
- Products returned in a used or damaged condition.
- Minor colour and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.
- If the jewellery is not faulty or damaged.
- The customer needs to inform us within 3 days of receipt of goods at his/her end.
- Made to Orders are considered final sales and cannot be returned, exchanged, or refunded.
Refund Timeline
Refund will be done within 10-15 business working days.
Exchange policy
We take back our old pieces at 50% of the value of the invoice excluding GST. Please ensure you have the bill copy for the same. There is no exchange or return available for any customised product.